7x24 hour service desk
Remote technical support
Field maintenance
system maintenance
Annual service contract
On-site service
Spare parts supply
Training authorization
Remote Assistance
Preventive maintenance
We provide 24/7 technical support. Our customer service engineers are ready to respond to your requests at any time, collaborating with relevant departments to provide the necessary support. We utilize a standardized service platform to log and track your requests, ensuring issues are resolved promptly and efficiently. Whenever and wherever your system encounters unexpected incidents or urgent problems, our technical engineers can perform remote diagnostics and provide solutions via a reliable network connection, thereby minimizing system downtime.
When your robot and charging station need on-site maintenance, our authorized engineers can respond quickly. They will arrive at the site at the time and place agreed with you, and carry out maintenance work in strict accordance with local regulations and safety requirements. According to the time agreed with you, our authorized on-site engineers will provide you with professional and timely preventive maintenance services, including on-site inspection, parts replacement, etc., to ensure the high performance and reliability of the hardware. In some special periods, or when you need, we can provide you with on-site services.
Through systematic planning and management of inventory and logistics, we are able to provide you with high-quality genuine spare parts—anytime, anywhere. We operate spare parts centers across numerous countries and regions and offer a wide range of parts kits to precisely meet your service needs.
We set up rich training courses to transfer the knowledge and skills of corresponding products and services to you or our potential service partners. The on-site training of the project enables your on-site operation and maintenance personnel to quickly master the use of equipment and systems, and have basic problem-solving skills.
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zcmx@xtczmx.com 
+86 15833656013 